Hello, I’m Valeria

I help organizations navigate change with clarity, structure, and human-centered strategy. Blending design thinking, operations, and technology, I turn complex challenges into practical solutions.

Experience

Pathways Operations Manager @ Amazon

• Led the design and rollout of a shift-based deployment strategy at Amazon’s largest UK Sort Center, supporting weekly hiring surges of 300+ associates and reducing ramp-up time by 30%.
• Developed a performance-based onboarding model using workforce and productivity data to enable organizational effectiveness, improving throughput by 12% and reducing early attrition by 18%.

Global Change Manager Consultant @ IBM Worldwide 

• Led cross-regional change delivery across Asia, Europe, and Latin America, implementing E-signature tools that reduced manual onboarding workload by 80% and improved HR efficiency at scale
• Developed tailored change strategies for 20+ stakeholder groups across the Americas, enhancing process adoption and aligning digital initiatives with global HR operations

Global Experience Designer @ IBM Worldwide 

• Partnered with senior executives to define and execute IBM’s global onboarding strategy, leveraging digital assistants (AskHR) to manage 765,000+ transactions and enable HR professionals to focus on high-value interventions.
• Lead design of the new visual identity and brand guidelines for IBM’s Onboarding Global Offering: Start at IBM.
• Directed global communications strategy and deployment for Global Onboarding at IBM.

Education

MBA  @  IE Business School  /  2024-2025

• Latin American Scholarship recipient
• Venture Lab Semi Finalist